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Acturis System Trainer

  Permanent / full-time

The primary function of the Acturis System Trainer is to ensure all customers, both internal and external, maintain a comprehensive knowledge of the Acturis broking application software and TEn procedures. This to be achieved through:

• Developing and maintaining a high level of business application product knowledge.
• Delivering user education using traditional and modern training methods and techniques
• Maintaining comprehensive records of training events.
• Developing and maintaining learning and support materials.
• Providing user support on system functionality and procedure.
• Effective time management and work prioritisation.
• A Collaborative approach

Your duties will include:

• Conduct training needs assessments for all internal and external customers.
• Design and develop Acturis training programs for all internal and external customers in accordance with the prescribed TEn procedures.
• Deliver user training courses.
• Design and develop supporting course materials.
• Provide telephone support to all customers in respect of system functionality and TEn procedures.
• Maintain comprehensive records of support tickets using the helpdesk application.
• Design and develop supporting helpdesk solutions.
• Analyse user training needs in respect of new software releases and procedural changes.
• Analyse user training needs in respect of software updates and developments.
• Maintain comprehensive training records for all customers.
• Assess instructional effectiveness and determine the impact of training on employee skills and KPI’s.

Salary & Benefits

• Competitive Salary, depending on experience
• 25 days holiday plus bank holidays
• Be part of a growing employee owned business, reaping the benefits of joint success
• Discount on selected insurance products
• Death in Service

Working hours

37.5 hours per week which can be worked any time between 08:00 - 18:00, Mon - Fri.