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Acturis System Trainer

The primary function of the Acturis System Trainer is to ensure all customers, both internal and external, maintain a comprehensive knowledge of the Acturis broking application software and TEn procedures. This to be achieved through:

  • Developing and maintaining a high level of business application product knowledge.
  • Delivering user education using traditional and modern training methods and techniques
  • Maintaining comprehensive records of training events.
  • Developing and maintaining learning and support materials.
  • Providing user support on system functionality and procedure.
  • Effective time management and work prioritisation.
  • A Collaborative approach

Your duties will include:

  • Conduct training needs assessments for all internal and external customers.
  • Design and develop Acturis training programs for all internal and external customers in accordance with the prescribed TEn procedures.
  • Deliver user training courses.
  • Design and develop supporting course materials.
  • Provide telephone support to all customers in respect of system functionality and TEn procedures.
  • Maintain comprehensive records of support tickets using the helpdesk application.
  • Design and develop supporting helpdesk solutions.
  • Analyse user training needs in respect of new software releases and procedural changes.
  • Analyse user training needs in respect of software updates and developments.
  • Maintain comprehensive training records for all customers.
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPI’s.

Salary & Benefits

  • Competitive Salary, depending on experience
  • 25 days holiday plus bank holidays
  • Be part of a growing employee owned business, reaping the benefits of joint success
  • Discount on selected insurance products
  • Death in Service

Working hours

37.5 hours per week which can be worked any time between 08:00 - 18:00, Mon - Fri.

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Site map coming fairly soon... the New Year probably.

The site map will be an aid to navigation around our various websites. Of course, these sites have just undergone a major structural update and things are still changing.

So, it’s a bit like when a supermarket periodically shifts things around, either, just for the hell of it, or, because they have decided to squeeze in a click & collect point, where the bread used to be.

As stuff relocates, consequently, leaving the signs above the ends of the aisles as they were before, could become confusing.

Our current situation here is very similar.

Mind you, whether before or after the reorganisation, you can never find the Tahini paste. You always have to ask.